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Senior Vice President, Customer Service
Southern California Edison
Lynda Ziegler is senior vice president of the Customer Service business unit of Southern California Edison (SCE), one of the nation's largest investor-owned electric utilities, having responsibility for customer-facing operations, phone center activities, field services, and customer strategy. She was elected to the position on March 1, 2006.
Previously, as vice president of Customer Programs and Services, she was responsible for strategic business planning, energy efficiency and demand response programs, advanced metering initiative, regulatory, electric transportation, consumer affairs including market research and marketing communications, and the corporate initiative to improve the total experience consumers have with SCE.
Ziegler began her career at SCE in 1981 as a conservation planning consultant. She held a variety of positions including service planning and management of energy efficiency, customer service management, and major accounts. She was most recently the director of the Customer Programs and Services Division until she was elected as vice president of that organization on May 1, 2005.
Ziegler serves on the board of directors of Leadership California, an organization dedicated to educating high-level women on the issues in California and encouraging women's leadership in policy and public office. She also serves on the board of Partners in Care, an organization dedicated to improving health care policy through demonstrating success.
She received her M.B.A. at California State University, Fullerton, and her Bachelor of Science degree in marketing from California State University, Long Beach. In addition, she has participated in two special management development programs at Southern California Edison.
Updated: March 2006
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